When I got the call from a homeowner here in Greensboro, she was convinced the only way to fix her carpet was to replace it. Her dog had left several urine spots across the living room, and no matter how many store-bought products she tried, the stains and odors just kept coming back.

Last week I got a message from a homeowner in the Idlewood neighborhood of Greensboro. She found me after watching a Facebook reel I posted showing how we deep clean carpeted staircases.